Payments, Plans & Refunds
1. About this policy
This policy explains Wreddi's plans, how payment and activation work and when refunds are possible. It is part of our Terms & Conditions. By buying a plan or redeeming an activation code you agree to it. Nothing in this policy takes away any right you have as a consumer under Nigerian law.
2. Plans and prices
- Free gives you a limited set of features and daily allowances (for example a daily number of questions, AI quizzes and written exams).
- Premium plans unlock more or unlimited use. Plan lengths include daily (24 hours), weekly, monthly, yearly, lifetime and custom lengths we may offer from time to time.
- Current prices and what each plan includes are shown in the app (on the plans screen and in your profile). Prices are in Nigerian naira (₦) and may change. A change does not affect a plan you have already paid for.
- Plans do not renew automatically. When your time ends your account returns to the Free plan unless you buy again. A "lifetime" plan lasts for as long as Wreddi runs the Service for the plan, not for your lifetime.
3. How to pay and how activation works
- In the app, choose a plan and tap the option to request an upgrade. This opens a conversation with our team (for example on WhatsApp).
- Pay using the method we give you. Only pay to the account details given to you by our team in that conversation. We will never ask you for your password.
- After we confirm your payment we either activate the plan on your account directly, or send you a one-time activation code. Enter the code in Profile → Activation code.
- The plan starts when it is activated or the code is redeemed. If you redeem a code while you still have Premium time left, the new time is added after the time you already have.
Activation codes work once, are tied to the account they were issued for, and cannot be exchanged for cash. Keep your code private: a code that has been used cannot be re-issued.
4. Credits
Credits are an in-app balance used for certain features (such as AI tools). They are not money, cannot be cashed out, are not refundable, and may be adjusted if they were gained through a bug, abuse or error. Credits spent on an action that then fails because of our fault (for example an AI request that could not be completed) are returned where our system detects the failure.
5. Refunds
Because Premium access starts straight after it is activated and digital access cannot be handed back, payments are generally not refundable once a plan has been activated. We will, however, put things right (by activating the plan, correcting it, extending it or refunding you) where:
- you paid and we have not activated your plan or sent a working code within 48 hours of confirming your payment;
- you were charged more than the listed price or charged twice for the same plan;
- the plan you paid for is materially different from what was described, or a serious fault on our side stopped you from using it for a significant part of the paid time; or
- the law requires it.
To ask for a refund or a correction, contact us through the Support option inside the app with your matric number, username, the plan, the date and your payment reference or proof of payment. We will review it and reply, usually within 7 days. Approved refunds are paid back using the same method where possible, and may take a few business days to arrive. Access that has been used, or accounts ended for breaking our rules, are not refundable.
6. If something goes wrong
If your plan did not activate, your code does not work, or you think you were charged wrongly, do not pay again: contact us first through the Support option inside the app. Please beware of scams: Wreddi staff will never ask for your password or a one-time code sent to you by other services.
7. Records
We keep a record of confirmed payments, plans and activation codes (see the Privacy Policy) for support, accounting and legal reasons.